Kloumr's Gallery

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Location: Midwest, United States

Saturday, October 31, 2009

Happy Halloween


Happy Halloween!! Benjamin is celebrating today by wearing his penguin suit.

This morning Benjamin and I met a friend out for lunch at Cafe Twenty-Eight. Delish Fried Egg Sandwich and Garlic Tomato soup!! What a cute little restaurant. After late breakfast/ early lunch we headed next door to the Wild Rumpus bookstore. Benjamin didn't have as much patience as I did, but we had a great time looking at the animals (birds, 4 tail-less cats, a reptile, 2 chinchillas, rats, and ferretts) and all the beautiful books. Now we are off for a little Halloween party with our Mom and Baby friends. Can't wait to see all the babies that have grown up!

Hope you all have fun trick or treating tonight!

Wednesday, October 21, 2009

Vanishing Acts

I really have about ten other things I could be doing right now, but I have a few things on my mind to share.

Tonight I finished ready Jodi Picoult's book, Vanishing Acts. It is only my second Picoult novel (after reading the first one- the title escapes me - about the young couple murder/suicide story, I swore I would never read another one) and again, I am not sure if I will read another of her books. I can't quite explain it but they are so laden with grief, with foreboding, with unhappiness. I end up feeling emotionally drained after reading. I also think a lot about what pushes her to continually explore the gray area between right and wrong and do so with many of the same scenarios: children growing up together and turning into lovers, a search for identity, a jail stay by someone you would never expect, unhealthy romantic relationships... I could go on. Regardless, the book was entertaining but also not what I would probably chose to read again...At points it made me feel physically ill thinking of losing Benjamin.

Another rash of pregnancies. Spreading like wild-fire and I love it! Can't wait for more little kiddos to be a part of our life (not to mention our social scene). I also have to admit here that once you are pregnant it is totally easy to guess when someone else is pregnant, and it is hard to wait to get the official word. Most notable of the latest pregnancies are: a) my sister with her second, due in April. I am super excited that Benji will have another cousin and that Emma will have a sibling. b)a couple that husband I met about a year ago now through another couple that we know. I remember being at a Christmas party with them last year and having them both pepper us with questions about being pregnant and our plans for having a baby. Congratulations to them! My how time flies, now we have a six-month-old.

Speaking of the six-month-old, I keep thinking I should post some of my reflections on being a mother here, but duh! I have no time. I remind myself that I need to write them down, lest it is so easy to forget the thoughts that we have about the precious times in our lives. Needless to say, I am in awe that Benji is already almost six-months, they time has flown by. I am in awe of how much I love him. I am in awe of how much I love being a mother. I am in awe of how much I love being a family of three. I am in awe of how very different life looks from this vantage point.

Today, I stayed home with Benji. Normally husband and I work from home together on Wednesdays and tag team all day. I had comp time built up from some late nights where I didn't get to see him and Jff had some pressing out-of-the-house things to do for work today, so I was a stay-at-home-mom for the day today. It was great. Benji and I went for a walk around the lake and it rained the entire time. He slept in the BOB and stayed very dry and cozy in his fleece snow suit and I wore a combo soft-shell/hard shell coat and got soaked, but it was nice to be out. Although I love my job, I sincerely wish to work one less day a week so that I could have a four-day work week every week to do things like walk and spend time during the day with the boy, but for now it doesn't fit with the position I have. So, I will just have to hope that by the time we have our second, something will have shifted that will make it easier to go part-time in my position.

A group of us that took a mom and baby class together this summer are in the process of planning another gathering and I am excited to see all of Benji's little buds. I really like the moms and hope that we will all stay in touch in the long run so our kids will know each other.

Lastly, Benjamin's baptism this last weekend was great. I really enjoyed it and he did wonderfully. It was fun to have so much family there to celebrate with us. I am also glad it is over, it was just another thing in a long list of events this fall that have made the weekends crazy. Benji celebrated his baptism by cutting his first tooth!

Monday, October 05, 2009

Faultless Customer Service

Several months ago we bought a new can of starch. The next day as I was ironing, the starch fell off the ironing board and the plastic spray tip, the "actuator" broke upon impact. The can was still intact, but with out the plastic nozzle I couldn't spray the starch anymore. I was frustrated that it was a new, full can. I thought I was going to have to throw the whole can away, but I couldn't bring myself to create that much waste so I just put it in the closet.

The other day I found the nozzle-less bottle and realized that I could possibly contact the company for a new tip. I wondered if I should use some of my rare moments of free time on such a stupid task, but decided it was worth it, hoping I would get some sort of response.

In about three minutes I found the Faultless Starch/Bon Ami Company website. A second later I was using their customer comment email form to ask them for a new actuator tip. That was at 9 pm. The next morning BY THE TIME I GOT TO WORK, I had a response. The customer service representative emailed me back to ask about the condition of the can and if a new plastic piece alone would fix the problem. Upon confirmation, they sent out a new actuator for me.

Last Friday, a few days after emailing the company, I get a letter in the mail. In the envelope are four new actuator tips, five coupons for free cans of any variety of Faultless Spray Starch, and a very nice letter. The letter describes how to safely reattach the actuator tip, and what to do if I thought that the can was actually damaged:

"It would be helpful, should you have any product difficulty in the future, if you would return the questionable can so that our quality control laboratory may examine it. As we try and provide the best product possible; the data that we collect from returned cans allows us to continually improve our products and keep updated on the occurrences out in our distributors and retailers. You may send the product by domestic surface mail through the USPS as this is a ORM-D classified product and is safe for ground shipping; naturally we will reimburse you for the product and postage upon receiving the item."

After reading the letter, I was floored. I had not expected such accommodating service. Now that is customer service!!!! Through a simple letter, a few coupons, and fast service that company has solidified a customer for life- a lesson they could teach a few other companies lately.